Privacy Policy
603 Legal Aid (603LA) processes information that identifies individuals or is identifiable to individuals, which is referred to as “Personal Information.” 603LA’s processing of Personal Information is governed by this Privacy Policy as well as the laws and regulations that govern our processing of Personal Information, which are referred to as “Data Privacy Laws.”
If you have any questions about this Policy or how 603LA processes Personal Information, please contact one of our Privacy Officers as follows.
Names: Emma Bates
Address: 93 N. State St. Concord NH 03301
Phone: 603-224-3333
Email: privacy@603legalaid.org
Personal Information
603LA is a nonprofit organization that provides free legal assistance in a broad range of legal matters such as housing, family law, domestic violence, public benefits, criminal record annulments and tax issues (Services) to low-income individuals through in house advice and counsel, volunteer attorneys, and partner programs.
Due to the wide scope of our Services and Operations, 603LA processes a broad range of Personal Information. The specific information we collect depends on your relationship with 603LA and the nature of the Services you seek, provide, or support, as well as the information you choose to share with us. While it would be imprudent to attempt to list every type of Personal Information we process, the following lists some common categories, including Personal Information that we have processed in the preceding 12 months.
Name and Contact Information. Current and previous first, middle, and last names, signature, residential and business addresses, phone numbers, email, messaging, preferred language, and other personal identifiers.
Governmental Identification Numbers. Driver’s license, non-driver’s ID, Social Security, tax ID, passport, military, veteran, Medicare/Medicaid, and other governmental ID numbers.
Donation Information. Donation history and donation amount.
Demographic Information. Date of birth, age, salutation, educational status, employment status, religion, gender and sexual orientation and identification, political affiliation, union membership, ethnicity, nationality, citizenship, immigration status, military status, veteran status, marital status, language preference, economic situation, and other demographic information.
Volunteer and Partner Information. Contact details, education, occupation, current and previous employment status, training history, licensing or certification information (such as bar identification numbers), and other related professional, and other biographical information.
Health Information. Information about physical and mental health, diagnosis, treatment, payment for health care services, and other health information.
Insurance Information. Information related to physical and mental health care, disability, worker’s compensation, long term care, life insurance, other types of insurance obtained by entities and individuals, and other insurance information.
Financial Information. Information about property, assets, money, funds, accounting, finance, income, compensation, benefits, tax, credit, and other financial information.
Location Information. General and specific location and geolocation.
Legal Matter Information. Details about your legal issue, including the facts of your case, court records, filings, case updates and decision, and other information necessary to evaluate or provide Services.
Technological Information. Internet Protocol or IP address, Media Access Control or MAC address, browsing activity, use of 603LA’s website and technology systems, and other technological information.
Operations Information. Information that 603LA processes to conduct our own operations, including administration, accounting, finance, marketing, technology, cybersecurity, privacy, management of vendors and services providers, human resources, records management, facilities management, and other types of operations, which are referred to as “Operations.”
We collect Personal Information in connection with our Services from various sources, including: (1) when you fill out a form on our website, apply for our Services, volunteer with us or attend our clinics; (2) referrals from partner programs, such as domestic violence centers; (3) when you otherwise interact with us; and (4) visitors to our website or offices.
If you provide Personal Information to 603LA about any individual other than yourself, we ask and expect that you have the authority to do so or consent to do so from that individual. We have collected Personal Information in the last twelve months and processed it for the purposes described in this Policy.
Sensitive Personal Information and Information about Children
Due to the nature of our Services and Operations, 603LA may process a diversity of Personal Information that is sensitive, including personally identifiable information or PII under Data Privacy Laws, protected health information or PHI and other health information, and information about race, ethnicity, national origin, citizenship, immigration status, gender and sexual orientation and identification, religion or religious belief, political affiliation, union membership, criminal and credit matters, biometric information, specific geolocation, financial information, and children, which is referred to as “Sensitive Personal Information.” For purposes of this Policy, Sensitive Personal Information is a sub-category of Personal Information. In the course of providing some Services and conducting some Operations, we may process Personal Information about Children. If you provide Personal Information to us about a Child or permit a Child to provide Personal Information to us, we ask and expect that you have the authority to do so or consent to do so from a person who has such authority.
Purposes and Bases for Processing Personal Information
Due to the wide scope of our Services and Operations, 603LA may process Personal Information for a broad range of purposes and bases. While it would be imprudent to attempt to list every such purpose or basis, the following lists some of the more common purposes and bases for which we process Personal Information.
Consent and Direction. Based on consent and direction given to us by individuals and third parties about whom the Personal Information pertains or who otherwise have authority or consent to provide such consent or direction.
Provide Services. Activities related to providing Services, and improving the Services that we offer and provide, including but not limited to, evaluating eligibility, conducting intake, making appropriate referrals, coordinating with partner agencies, and matching clients with volunteer attorneys.
Relationships. Interact with individuals, volunteers, donors, partners, vendors and third parties with respect to 603LA’s or their business activities and interests.
Compliance, safety, claims, and website. To comply with applicable laws and regulations, including Data Privacy Laws and funder obligations; to ensure safety and protect 603LA, our personnel, individuals, third parties, and 603LA’s physical facilities and technology systems; to establish, enforce, and exercise our rights and defend against claims; and to monitor, develop and maintain the operation, security and integrity of our website and technology systems.
Operations. Activities related to 603LA’s Operations.
Disclosure of Personal Information
603LA may disclose Personal Information under the following circumstances.
Consent and Direction. Based on consent and direction given to us by individuals and third parties about whom the Personal Information pertains or who otherwise have authority or consent to provide such consent or direction.
Provide Services. As necessary or appropriate to provide Services, including coordinating with partner agencies, volunteer attorneys, referral organizations, courts, and government programs, or to respond to requests made by you.
Volunteers, Personnel and Service Providers. 603LA’s board members, officers, employees, contractors, volunteers, agents, vendors, consultants, and service providers who require access to Personal Information to perform duties or functions for 603LA. All such recipients are bound by confidentiality, professional responsibility, or contractual obligations to protect the information and use it only for authorized purposes.
Compliance, safety, claims and legal process. To comply with applicable laws and regulations, including Data Privacy Laws and funder obligations; to ensure safety and protect 603LA, our personnel, individuals, third parties, and 603LA’s physical facilities and technology systems; to establish, enforce, and exercise our rights and defend against claims; and to comply with a valid subpoena or other legal process or lawful request by governmental, regulatory, and law enforcement authorities.
Business Transfers. In anticipation of or the course of an acquisition, merger, consolidation, restructuring, sale of ownership interests, assets or both, or other such corporate change.
Privacy Rights
Depending on the Personal Information 603LA processes about an individual, and the manner in which we process such Personal Information, an individual may have the following rights with respect to our processing of Personal Information about that individual.
Scope of Processing. Disclosure about how we process Personal Information, the categories of Personal Information we process, and the categories of sources from which such Personal Information was obtained.
Access. Access or receipt of a copy of Personal Information, including (if appropriate) in a portable, machine-readable, and commonly used format.
Correction. Rectify or correct inaccurate or incomplete Personal Information.
Deletion. Deletion or erasure of Personal Information.
Withdraw Consent. Withdraw consent if we rely on consent as a basis for processing Personal Information, provided that such withdrawal will not affect the lawfulness of our processing of Personal Information before such withdrawal or the continued processing of it after withdrawal for a purpose or basis other than consent.
Selling, Profiling, and Targeted Advertising. Disclosure about whether 603LA sells, shares, trades, exchanges, or brokers Personal Information with or to a third party for the purpose of that or any other third party using the Personal Information to market on their own behalf, which is referred to as “Selling”; disclosure about whether 603LA uses automated decision making to evaluate, analyze or predict personal aspects related to an individual’s economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, which is referred to as “Profiling.”; disclosure about whether 603LA targets advertising to individuals based on their activities on unaffiliated third party websites, which is referred to as “Targeted Advertising”; and to object or opt-out of such Selling, Profiling and Targeted Advertising.
To make a request concerning these rights, please complete and submit the Privacy Rights Request Form on our website. 603LA will respond to all complete requests within 45 days, subject to extension of that period. Also, there may be a delay in processing a request while we verify that the request is valid and originates from a person authorized to make it.
There may be valid reasons that require or permit us to decline to honor a request, in whole or in part, including legal and regulatory requirements that we retain and process certain information. Also, honoring certain requests may limit or prevent us from providing Services to the individual about whom the request is made. In those situations, we will notify you in writing within 45 days, subject to extension of that period. You may also contact one of our Privacy Officers for information about and help with those situations.
603LA will not discriminate against an individual for exercising these rights or any other rights under Data Privacy Laws, including by not denying Services to that individual, not providing a different level or quality of Services to that individual, and not suggesting that individual will receive a different level or quality of Services.
Selling, Profiling, and Targeted Advertising
603LA does not engage in Selling, Profiling, or Targeted Advertising, except with respect to tracking technologies as discussed below.
Website, Cookies, Tracking Technology, and Third Party Tools
603LA may collect and generate information about you when you interact with our website, which may include name and contact information (as described above), information about the device you use to interact with our website, and information about your interaction with our website (such as content you view, features you access, sites you view immediately before and after you access our website, content you view on our website, search terms you use on our website, and content in which you have indicated interest).
When you visit 603LA’s website, we may place a cookie (a text file containing a randomly assigned number) or a similar technology on your device so we have the ability to customize the look and feel of the website for you. Cookies remember information about you, your preferences, and your device for a better user experience when visiting the website. Using cookies, we may also collect other information about your use of the website, including your Internet Protocol or IP address, username, session, browser, web pages you view and referring web pages, when you access the website, and general online behavior for performance and marketing purposes.
603LA may use third-party analytics tracking technologies and tools to collect information about how you use our website, such as the frequency of visits, pages viewed, traffic data, location, referring and exit pages, and error information. These tools may also collect device-specific data, including your IP address, operating system, browser type, and Internet connection details. These tools examine website activities to prepare usage reports, and this information helps us improve our website and enhance user experience. Tracking information will be shared with the third-party analytics provider, which may use that information for its own purposes, potentially including marketing or advertising. While the tracking information we collect through such tools is not sufficient on its own for 603LA to identify you, the third-party analytics provider may be able to combine it with other data it has to identify you.
If you would like to limit the ability of cookies or tracking technologies and tools to track your activity on our website, you can either configure your preferences for cookie settings on our website, or disable cookies in your Internet browser settings, although doing so may impact the performance and effectiveness of our website or other websites.
603LA may use third party tools to provide Services and for other purposes, and our website may contain links to third party websites. We have no control over the policies and practices of such third-party tools and websites. Please review the applicable policies of such third parties for information regarding their processing of Personal Information.
Changes to Policy
603LA reserves the right to change or amend this Policy at any time and for any reason.
Questions or Concerns
For questions or concerns, please contact one of our Privacy Officers as follows.
Names: Emma Bates
Address: 93 N. State St. Concord NH 03301
Phone: 603-224-3333
Email: privacy@603legalaid.org
Last Updated: December 1, 2025