Using our chatbot
What is a chatbot? Am I talking to a real person?
A chatbot is a simple artificial intelligence-based tool. Basically, it simulates a conversation, usually on a well-defined set of topics. Some businesses use chatbots to schedule appointments, answer frequently asked questions, or provide customer support. Our chatbot was built to be a friendly, helpful assistant to our website visitors.
Chat is not a real person. Or a real lawyer. But it answers questions based on 603 Legal Aid resources and services. Our staff will also be keeping track of how Moose is doing and working to make improvements. The more people chat with this service, the better it will get at helping people find what they’re looking for!
Who can see what I type here? Will that information be shared or sold?
603 Legal Aid has a strong privacy policy because we care about protecting your privacy and information. We will never sell your data or use it for any commercial purposes.
However, our chatbot is powered by LiveChat. It is trained on our website content and nothing else. 603 Legal Aid does not control LiveChat’s privacy and data practices. We strongly recommend that you do not share any personally identifying information for this reason. By this, we mean information like:
- Your name or the names of people involved in your legal issue
- Your address, phone number, email, or other contact information
- Complete information or the “whole story” of your legal problem or issue
Can this chatbot give me legal advice or answer my legal questions?
No. This chatbot does not give legal advice or answer specific legal questions. Talking with it does not form a lawyer-client relationship or guarantee that 603 Legal Aid will be able to help you. The chat is meant to help you find what you are looking for on 603legalaid.org.
I’m worried about “algorithmic bias.” Is this AI making decisions about who gets help?
We’re worried about this, too! We do not want to see these harmful effects recreated in the communities we serve. We will never use AI to make decisions about who we serve. You can always find and use our contact information to get in touch with us directly.